Legal

Privacy Policy

Last updated: 15 June 2025  ·  Effective date: 15 June 2025

Deneb ("we", "us", "our") is a technology company registered and operating in Pakistan. We provide web development, AI chatbot, and AI agent services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at www.deneb.work.gd or engage our services.

This Policy is issued in compliance with the Prevention of Electronic Crimes Act, 2016 (PECA), the Pakistan Telecommunication Authority (PTA) regulations, and applicable Pakistani law. By using our website or services, you consent to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, and phone number when you contact us via email or WhatsApp
  • Business name, project requirements, and any other information you share when enquiring about our services
  • Communications you send to us (emails, WhatsApp messages, etc.)

1.2 Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and referral URLs
  • Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information about you from third-party platforms (such as WhatsApp Business) when you initiate contact through those channels.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you have requested
  • Communicate with you about projects, proposals, and service updates
  • Improve our website and service quality
  • Analyse website usage and performance
  • Comply with applicable legal obligations under Pakistani law
  • Prevent fraud, abuse, and security threats
  • Send service-related communications (we do not send unsolicited marketing without consent)

3. Legal Basis for Processing

We process your personal information on the following bases:

  • Consent — where you have provided explicit consent (e.g., contacting us)
  • Contractual necessity — to fulfil a service agreement or pre-contractual steps
  • Legitimate interests — to operate and improve our business, provided these do not override your rights
  • Legal obligation — where required by Pakistani law, including PECA 2016 and PTA directives

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service providers — trusted third-party vendors who assist in operating our business (e.g., hosting, analytics), bound by confidentiality obligations
  • Legal requirements — where disclosure is required by court order, PTA directive, FIA, or other competent Pakistani authority under PECA 2016 or other applicable law
  • Business transfers — in the event of a merger, acquisition, or sale of assets, with appropriate notice to you
  • With your consent — where you have explicitly authorised us to share your information

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by Pakistani law. Enquiry and contact records are typically retained for three (3) years. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure connections (HTTPS), access controls, and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

  • Access — request a copy of the personal information we hold about you
  • Correction — request correction of inaccurate or incomplete information
  • Deletion — request deletion of your personal information, subject to legal retention requirements
  • Objection — object to processing based on legitimate interests
  • Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info.denebtech@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar technologies. For full details on what cookies we use and how to manage them, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be processed on servers located outside Pakistan (for example, cloud hosting providers). Where this occurs, we take steps to ensure appropriate protections are in place consistent with applicable law.

12. Compliance with Pakistani Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. We comply with the Prevention of Electronic Crimes Act, 2016 (PECA), Pakistan Telecommunication Authority (PTA) directives, and all other applicable data protection obligations under Pakistani law. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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